Return & Exchange Policy
If you aren’t happy with any of your items, simply hand them back to your delivery driver at the time of delivery. We will then arrange for a refund to your payment card.
Our team of pickers do their best to choose only the freshest products with the longest expiry dates for you. If you’re not happy with the fresh food or flowers we’ve delivered, our Freshness Guarantee means you can hand it back to your driver and we’ll arrange a refund for you.
After delivery, unwanted items can be returned.Simply send your delivery note and we’ll happily offer a replacement or refund. For perishable food items, please return within its use-by date.
Please be aware that we cannot accept change of mind returns on certain products due to health and hygiene reasons (such as toothbrushes).
Receiving Your Refund
Once we have received your product, we’ll refund your money in the same way you initially paid for it.
By credit or debit card – Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
If you purchased at an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply and your refund value will be adjusted accordingly.
Your Rights
Our refund policy is in addition to and does not affect any of your legal rights.
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The simplest way to return your items are set out above but you can also tell us you’ve changed your mind by completing and returning this cancellation form.
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If you have any complaints about an online transaction, please get in touch at our Contact Us page and we will endeavour to find a solution. If you would like to escalate your complaint, the European Commission has set up an online service to resolve disputes about online transactions. Please visit the Online Dispute Resolution website.